RETURN & EXCHANGE POLICY
Fort Troff wants to be sure that every order our Grunts place is a GREAT experience. We stand behind all our products with a 90 Day Satisfaction Guarantee. Our customer service squadron will quickly resolve any concerns you might have.
All returns are for replacement or store credit only.
DEFECTIVE PRODUCT
We are bummed that you have an issue with a defective product. Reach out to our customer service via email or phone, within 90 Days of purchase, and we will be happy to assist you with a replacement or store credit.
The first step is to email us with your Order Number and we will get to work. Email us at: Questions@FortTroff.com
JUST NOT HAPPY WITH YOUR PRODUCT
Even if there is nothing wrong with your pig product, we still want you to be happy. Because of the nature of our products, there are limits as to what we can do for you. We can accept returns on products that have not been opened and are in original packaging, assuming it has been less than 90 days since purchase.
You will be responsible for the return shipping cost. But, unlike other companies there are no restocking fees and no shipping charges for replacement products.
All returns are for replacement or store credit only.
The first step is to email us with your Order Number. We cannot accept returns without a Return Merchandise Authorization (RMA). Email us at: Questions@FortTroff.com
CUSTOMER SERVICE
We are here to serve YOU. Call or email us if you have any questions: Questions@FortTroff.com or via phone at 1-888-366-3336 or 770-451-0814 for our international customers. Our phone lines are staffed from 11am to 6pm Eastern Time, Monday through Friday.