Q: What will show up on my credit card bill?
A: Your privacy is very important to us and the listing of “FT Merchandise” is the only description that will appear on your credit card statement.
Q: Can packages be shipped discreetly?
A: All orders are shipped with camouflage tape sealing the boxes. There are no logos or names to give away the contents of the package to prying eyes.
Q: How can I contact you?
A: Email us directly at questions@forttroff.com or we can be reached via mail at 4426 Hugh Howell Road, Box 161, Tucker, GA 30084. You can also call us at 770-451-0814, Monday through Thursday, between the hours of 11:00am and 6:00pm EST, or 11:00am-6:00PM on Friday.
Q: What is your return policy?
A: Even if there is nothing wrong with your pig product, we still want you to be happy. Because of the nature of our products, there are limits as to what we can do for you. We can accept returns on products that have not been opened and are in original packaging, assuming it has been less than 90 days since purchase.
You will be responsible for the return shipping cost. But, unlike other companies there are no restocking fees and no shipping charges for replacement products.
All returns are for replacement or store credit only.
The first step is to email us with your Order Number. We cannot accept returns without a Return Merchandise Authorization (RMA). Email us at: Questions@FortTroff.com.
Q: How do you ship?
A: Here at Fort Troff we run the FASTEST and MOST ACCURATE shipping operation in the world of gay toys. We ship over 99 percent of our orders COMPLETE. Fort Troff uses UPS as our preferred carrier for our shipments. Typically orders placed before 5pm Tuesday thru Friday ship the same day. However, during Sale Events and Holidays orders can take up to 3 business days to process. Orders placed after 6pm on Friday thru Monday will be slightly delayed 1-2 business days. Currently none of our UPS options deliver on weekends, not even on our expedited shipping options. Please note that UPS cannot ship to a PO Box, nor do we ship to APO/FPO addresses. As an alternate, UPS Surepost/ Mail Innovations will hand your package over to USPS for delivery.
Q: How much is shipping?
A: Our online system automatically calculates the cost of each order based on numerous factors such as: weight, size of package and shipping destination. We ship primarily through UPS because we TRUST them to be timely, professional, offer detailed tracking information and the package is insured.
Q: How do I edit my cart?
A: If you need to change the quantity of an item, start by clicking on the word “Cart” located in the top right corner of the website. After the pop-up window has appeared, click on the edit cart button. This will take you to shopping cart page. To edit the quantity of an item in your cart, click the subtraction or addition buttons next to the product name, or alternatively, click the X button to remove the item from the cart. Now you can either continue shopping by clicking on the “continue shopping” link or proceed to our secure checkout system by clicking on the Secure Checkout button.
Q: Do you sell “Head Cleaner”?
A: Due to safety concerns, we have been directed to suspend sale of these products. This situation is beyond our control and we appreciate your understanding.
Q: Do you ship lube internationally?
A: We do ship lube in many forms of liquid and powder all over the world but due to import regulations we are unable to send these products to Mexico or Spain.
Q: How can I use a coupon?
A: All coupons are computer generated and can be used during the checkout process by clicking the “Add Promo Code” box on the right side of the Order Summary page. Coupons are limited to one coupon per person per transaction.
Q: If I complete my order and change my mind can I cancel the order before it ships?
A: Due to the speed of our Grunts once your order is submitted it goes into processing immediately and cannot be altered or cancelled. If you do not want this package once it arrives please contact our Customer Support team for further instructions on how to return this order.